Refund policy
Return & Refund Policy
30-Day Returns - 100% Refund on Unopened Products
Return any product unopened and undamaged within 30 days of delivery and we'll refund 100% of what you paid for it, including your original standard delivery charge. No restocking fee, no deductions, no reason needed.
To start a return, email us at info@tailkind.com with your order number. For change-of-mind returns, return postage is the customer's responsibility and we recommend a tracked service. If an item is faulty, damaged or not what you ordered, we cover the return cost. Once the product reaches us in its original condition, we'll process your refund within 5 working days.
60-Day Satisfaction Guarantee
We're confident your dog will love Tailkind. If you don't see a noticeable difference in your dog's comfort, mobility, or wellbeing within 60 days, we'll give you a full refund - even if the bag is empty.
No fine print. No hoops to jump through. Simply email us at info@tailkind.com and we'll process your refund. No return of the product is required for satisfaction guarantee claims.
If Your Dog Has Passed Away
We're so sorry. If you've lost your dog, sorting out a supplement subscription should be the last thing on your mind. Email us at info@tailkind.com and we will, straight away:
- Cancel your subscription immediately - no notice period, no final order, no cancellation fee.
- Refund your most recent order in full, opened or not. You do not need to send anything back.
- Cancel and refund any order that hasn't been dispatched yet.
- Remove you from our marketing emails the same day, so nothing arrives with your dog's name on it.
We will never ask you for proof, paperwork or a letter from your vet. Telling us is enough, and you never need to explain more than you want to.
There's no time limit on this. If you come to us weeks or months later, the offer still stands. And if you have unopened pouches you'd rather see used, we're glad to help you pass them to a rescue or rehoming centre instead of sending them back to us.
Damaged or Faulty Items
If your order arrives damaged, contact us within 48 hours with a photo of the damage. We'll send a replacement at no extra cost - no need to return the damaged item.
Refund Processing
Refunds are processed within 5 working days of approval. Please allow an additional 3-5 working days for the refund to appear on your bank statement, depending on your payment provider.
Exchanges
We don't currently offer direct exchanges. To swap a product, return the original within 30 days and place a new order.
Your Legal Rights
These policies sit alongside your statutory rights and do not replace them. Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel a distance purchase for any reason, and the Consumer Rights Act 2015 applies to goods that are faulty, not as described or not fit for purpose. Nothing here limits those rights.
For full details, visit our Shipping & Returns page.
Questions? Email info@tailkind.com - we'll get back to you within 24 hours.